At Lavellan Pest Solutions, we try to be as accommodating as possible with regards to changing or cancelling appointments. As there is only so much time in a day, and only so many inspectors in the field, our time is as important to us, as your time is to you.
Once we set an appointment window, we respectfully refuse to take on other work for that period of time so that our inspectors are able to give your problem the undivided attention it deserves. This means that if a person cancels their appointment on short notice, we have no guarantee that we can fill that time slot with another job, and this can result in a lot of lost income and wasted resources. As a small company, this can be devastating if it happens more than once in a while. We do understand, however, that life can get complicated and sometimes situations arise that require changes in plans.
As a result, we have enacted the following cancellation policy.
There is no charge or penalty for any cancellations made up to and including the day before a scheduled appointment window.
Cancellations made on the same day as the scheduled appointment window up to 90 minutes prior to the scheduled appointment window will be subject to a $50 cancellation fee.
Cancellations made less than 90 minutes prior to the start of a scheduled appointment window will be subject to $100 cancellation fee.
For more information regarding cancellations, or to appeal for special circumstances, please contact us by phone or email, and be sure to include your full name and address.